Technical Specifications

regAction^® is specifically designed with security in mind.

User Authentication

Only individuals with a valid username and password are allowed access to the system. Users have only three attempts before being locked out of the system; however, a password reminder feature is included. Should the user leave their desk for more than 60 minutes, they will be required to log back on - preventing unauthorized individuals access to user accounts. Users must login before viewing any information stored in secured areas of the regAction system, this prevents individuals from circumventing the logon screen.

Firewall Protection and a Secure Socket Layer (SSL)

Unwanted or unauthorized traffic is blocked by the firewall using Cisco hardware security devices. Additionally, regAction employs our standard 128-bit data encryption key. The 128-bit encryption meets all client specifications.

System Availability

regAction web servers are in a clustered environment (high availability) to ensure users access to their data. If the systems' primary server should fail, the secondary server immediately takes over. Even the Cisco hardware is set up in a high availability configuration so the firewall is continuously operating.

Server Location

All regAction primary Internet servers are located and maintained at tw Communications Hub, located in Houston Texas. The IEA/tw Communication's Master Services agreement provides for system monitoring and stewardship of the servers to provide immediate service and support. The tw Communication's facility meets Category 3 hurricane requirements, provides power protection and back-up, has superior connectivity and bandwidth capability, security, and fire suppression. The site also maintains extensive access security controls.

Data Backup

regAction utilizes the MS SQL Server database engine to store, save, and backup regAction data; a complete backup of the program and data is made daily at IEA's Corporate Headquarters. To do this, two Cisco devices are connected creating a secure Virtual Private Network (VPN). Each device is set up to bilaterally pass the 128 bit encrypted data via the Internet - ensuring data is continually secure from unwarranted individuals.

Data Redundancy

Data redundancy for regAction is extremely important. All regAction data is stored on a RAID 5 w/online spare configuration. Therefore, in the event of a hard drive failure, the online spare will automatically continue the RAID 5 redundancy. Redundancy is also maintained on each of the web servers, employing the RAID 5. The web servers are configured for load balancing. During periods of high traffic, the user will not see system slowdown. Also, should a server fail, the other servers will absorb the load.